Privacy Policy

1. Overview

FSSYNC respects privacy and is designed to help protect customer data used in the service. This Privacy Policy explains the types of information FSSYNC may collect, how it may be used, and how customers and users can contact us.

2. Information We Collect

Account information may include name, email address, role, company, and facility assignment.

Customer content may include templates, logs, inspection reports, answers, comments, corrective actions, review notes, uploaded photos, videos, files, archived records, and related operational documentation.

Technical information may include device and browser data, IP address, cookies, session data, and log data. Communication information may include demo requests, support messages, and email interactions.

3. How We Use Information

FSSYNC uses information to provide and operate the service, authenticate users, manage accounts, support inspections, reports, logs, corrective actions, media, archives, PDFs, and review workflows.

FSSYNC may also use information to send password reset emails, service-related emails, report workflow notifications, respond to demo or support requests, improve security and reliability, improve product functionality, and comply with legal obligations.

4. Customer Data Ownership

Customers retain ownership of their records and uploaded content. FSSYNC processes customer data to provide the service. Company administrators control user access within their organization and are responsible for assigning appropriate roles and facilities.

5. Sharing Information

FSSYNC does not sell customer data. Information may be shared with service providers used to operate the app, such as hosting, email delivery, storage, and security tools; with customer-authorized users within their company and facility scope; or when required by law or valid legal process.

6. Email and Communications

FSSYNC may send password reset emails, report and workflow notifications, demo communications, and support messages. Users may contact support for help with their account or the service.

7. Cookies and Sessions

FSSYNC uses cookies and session technologies for authentication, security, and app functionality. These tools help keep users signed in and help protect access to company and facility records.

8. Data Security

FSSYNC uses reasonable technical and organizational safeguards designed to protect information. No system, network, storage method, or transmission method can be guaranteed to be 100% secure.

9. Data Retention

Customer records may be retained as needed to provide the service, support audit records, comply with legal obligations, and meet customer or administrator instructions, unless deleted according to an applicable agreement and authorized permissions.

10. Uploaded Files, Photos, and Videos

Uploaded evidence is used for operational recordkeeping and is subject to customer access controls. Users should upload only authorized, relevant, and lawful content.

11. Children's Privacy

FSSYNC is not intended for children under 13, and users under 13 should not use the service.

12. International and State Privacy Rights

Depending on location, users may have rights to access, correct, or delete certain personal information. Requests can be made by contacting support, and FSSYNC will respond as required by applicable law.

13. Changes to This Privacy Policy

FSSYNC may update this Privacy Policy from time to time. When updates are made, the effective date may be revised.

14. Contact

Privacy questions may be sent to support@fscfy.net.